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This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment confirmation. Processing includes order verification, quality checks, and packaging.

2. Domestic Shipping

  • Domestic orders are shipped within 5 business days.
  • Delivery times may vary depending on the destination, logistics provider, and external factors.

3. International Shipping

  • International orders are shipped within 7 business days.
  • Delivery times may vary due to customs clearance, local carrier handling, and destination country regulations.

4. Shipping Methods

Shipping methods are selected based on order size, weight, destination, and logistics availability. The most efficient and reliable shipping option will be used.

5. Delivery Time Estimates

Delivery times provided are estimates only and do not include delays caused by:

  • Customs inspections or clearance procedures
  • Weather conditions
  • Public holidays
  • Carrier delays beyond control

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Orders shipped to incorrect or incomplete addresses may result in delivery failure or additional costs.

8. Tracking Information

Tracking information may be provided once the order has been shipped, subject to carrier availability.

9. Lost or Delayed Shipments

If a shipment is significantly delayed or lost in transit, an investigation will be initiated with the shipping carrier. Resolution may include a replacement or refund depending on the outcome.

10. Damaged Packages

If a package arrives visibly damaged, customers should report the issue promptly and retain all packaging materials for verification purposes.

11. Multiple Shipments

Orders containing multiple items may be shipped separately to ensure faster delivery and product availability.

12. Delivery Completion

An order is considered delivered once tracking information confirms delivery to the provided address.

13. Policy Changes

This Shipping & Delivery Policy may be modified at any time. Updates take effect immediately upon publication.